Delivery & Returns

Delivery

We offer a number of options for delivery of products purchased on our online store.

Standard Delivery

Charges
Delivery Times
FREE with orders over the value £50. Otherwise standard delivery is charged at £3.99 2-3 Working days.

Next Day Tracked Delivery

Charges
Delivery Times
£4.99 Next Working day when ordered before 1pm

Bikes & Bulky Items

Charges
Delivery Times
FREE All bikes purchased online for delivery that are in stock will be boxed and sent via tracked delivery within 3 working days. Please be aware that delivered bikes will require some level of assembly upon arrival.

For bikes that are not currently in stock, please allow a further 5 days for transit. We will contact you with an expected collection/delivery date once we have confirmed timescales with our suppliers.


Warranties

Bikes

All bikes are covered by a parts and labour warranty for 12 months managed and delivered in-store.

Additionally, frames and forks (not suspension forks) are covered for structural failures:

  • Giant/Liv: 5 years
  • Trek: Life-time warranty
  • Focus: 6 year warranty on carbon
  • Cervelo: Life-time warranty
  • Frog: 5 years with registration
  • Genesis: Life-time warranty
  • Ridgeback: Life-time warranty

Wheels

All wheels are covered by a parts and labour warranty for 12 months managed and delivered in-store.

  • Mavic: Extended to 2 years with their optional MP3 crash and damage replacement warranty including racing damage
  • Fulcrum: Extended to 2 years
  • Vittoria: Extended to 3 years (with registration)

Parts & Accessories

All our parts and accessories are covered by a parts and labour warranty for 12 months managed and delivered in-store.

  • Shimano Dura-Ace: Extended to 3 years
  • Campagnolo 11-speed: Extended to 4 years
  • Campagnolo 10-speed: extended to 3 years
  • Camapgnolo EPS: Extended to 2 years

Helmets

Kask and Giro offer a 2 years warranty and 50% discount on crash replacement helmets in-store

Workshop Servicing

All our work carries a no-quibble 6 month warranty excluding wear and tear


Our Returns & Refunds Policy

Not right for you?

Products returned within 28 days of purchase in unused condition, in its original packaging and with a receipt can be exchanged or returned for store credit. We do not offer cash/card refunds. We can only offer cash/card refunds within the first 28 days if the item is faulty (as per the new Consumer Credit Act).

Terms and Conditions

Products returned within 28 days that are unused, in their original packaging and with the receipt can be exhanged or returned for store credit. This does not effect your statutory rights.