We will always endeavor to send your order out the same day when the items you order are in stock, however, there are certain exceptions to this rule;
For some items, your order may take a little while whilst we retrieve it from the warehouse, however, the same rule applies, we will always try and send your items out at the earliest instance. Items placed on premium delivery are tracked via our courier but our standard delivery option is not trackable.
Phone numbers are required by couriers - We can not ship goods without a correct, working phone number - We only pass phone numbers to our couriers and they are not used for any other purposes other than delivery information.
Here at Pedal Revolution we pride ourselves on our ability to provide excellent customer service across the board whether you are visiting our in branch store or ordering online. With our various options of being able to collect or receive your brand new bike or component, we promise we will do our upmost to give you the best customer experience that we can offer. We have 3 main ways you can collect or receive your product you can come in-store, you can Click & Collect from either store or you can choose our Premium Bike Delivery option to give you complete peace of mind that your bike/component will get to you in one piece.
We have a dedicated team to make sure you buy/order the correct item for you. With complete peace of mind that with our expert knowledge we will get you the correct product. Our highly skilled team are just a Phone Call or Message away via our Contact Form
Our in-store sales team are all highly skilled, experienced and with a huge knowledge of everything to do with cycling. If you come in-store today you will get to speak to one of our team face to face and have the true in person experience of owning your next piece of cycling equipment. If you purchase a bike from us you will also have all of these benefits thrown in.
Our Click & Collect service gives you the freedom to search on our extensive website for which product you need next for your cycling journey. With Click & Collect from our stores, our team will be ready to help show you round your next bike and all the features that your awesome bike has. If you choose Click & Collect and buy a bike from us you will get all of these benefits.
Our Premium Delivery service has been hand chosen to protect and promise your bike will arrive at your door in showroom condition. Our exclusive Bike delivery company are fully insured at the retail price twinned with our named personal technician who packed your bike with care, attention and rigorous detail. We have the most protected and well trusted bike delivery system in operation. See all the benefits below.
Our Premium Delivery service has been hand chosen to protect and promise your bike will arrive at your door in showroom condition. Our exclusive Bike delivery company are fully insured at the retail price twinned with our named personal technician who packed your bike with care, attention and rigorous detail. We have the most protected and well trusted bike delivery system in operation. You will receive updates on how your bike is progressing through our delivery system and with our team always on hand for you to call if you have updates or changes to your order. Part of our specialist system is you will receive a personalised video of your bike being packed into your bike box and our mechanic will also describe how to unpack your new bike and how to assemble your bike to the correct manufactures settings.
£4.99 Mainland UK delivery for parts and accessories.
Larger items like bikes have greater delivery charges (£24.99 fully tracked and insured)
Bikes over £2000 are delivered FREE of charge (this excludes E-Bikes due to their increased weight)
All Electric Bikes are charged at £75 for mainland UK delivery (fully tracked and insured)
We will always endeavour to send your order out the same day when the items you order are in stock, however, there are certain exceptions to this rule;
For some items, your order may take a little while whilst we retrieve it from the warehouse, however, the same rule applies, we will always try and send your items out at the earliest instance. Items placed on premium delivery are tracked via our courier or sent via 1st class recorded but our standard delivery option is not trackable.
Phone numbers are required by couriers – We can not ship goods without a correct, working phone number
For items in stock at the chosen collection store, we will normally have your item ready to collect within 1-2 working days.
For items which are at the warehouse your order will be ready to collect in the time indicated on the website; or if at another store approximately 3 working days – please call in advance if you are making a long journey, just in case!
For every order we will send you an e-mail to let you know when your order is ready to collect. If you’ve ordered a bike we will contact you once you have placed your order to arrange a collection time.
Please bring with you your confirmation e-mail, a photo proof of ID (i.e. passport, driving licence), and proof of address.
We will hold your order in store for 10 days, if you have any problems with getting to the store to collect your order please feel free to contact the collection store and we will happily extend this time where possible
Please contact the store you have chosen to collect from in advance and we will do our best to accommodate any changes relating to collection.
If you wish to cancel your order or make any changes please contact the store directly, contact information can be found here. Please note, full refunds will be made via the original transaction made with our online team.